Our client an extremely successful commercial HGV dealership currently have an opportunity for a talented Workshop Controller to join their busy Aftermarket Department in the Manchester area.
The ideal candidate will be reporting to the Business Manager where it will be your responsibility to ensure the profitable and efficient operation of the Workshop and to achieve maximum utilisation from productive staff.
Daily duties will include the following:
To ensure high standards of quality and keeping rectification work to a minimum; To use initiative and work in conjunction with the Customer Service Reception to ensure that the workshop is loaded to its full potential at all times controlling labour efficiency and productivity to required expectations; To identify jobs that are exceeding their allocated times and address these issues as appropriate with the relevant technician/workshop supervisor; To control the day to day running of the workshop and liaise with Supervisor(s) and Business/Depot Manager; To manage the handover of complex or potentially contentious jobs to ensure full buy in and agreement from the customer; To manage the performance of the Service Department to ensure that KPI targets are met and ensure that productive staff are aware of their workload.
The successful candidates will have the following qualifications, skills and experience:
Previous experience with a supervisory/managerial capacity, preferably within the Commercial Vehicle Industry; Excellent written and verbal communication skills; Full knowledge of VOSA requirements and MOT testers manual; An understanding of Operators Licence Laws and Regulations; Ability to maintain personal technical knowledge and skills and remain up to date on best working practices; Technical qualifications equivalent to City & Guilds or NVQ Level 3 in Motor Vehicle Technology; Ability to work well under pressure and on own initiative; Computer literate and a good working knowledge of Microsoft Office applications.
Hours: 4 on 4 off day shift pattern from 6am to 6pm.
Salary is completely negotiable dependent on your skills and experience.
If you would like to be considered for a position with our client, please APPLY TODAY with your most up to date CV including current contact details!!