Engineering Manager

The FM Network
London (Greater)
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Engineering Manager
£40,000 to £45,000 per annum

Job Outline:

Responsible for operational delivery of all hard fm services to schools and ensuring that the service is delivered in accordance with all contracted standards & legislation, company policies and procedures such that all company employees, contractors and visitors comply with all relevant Health and Safety legislation and site policies and procedures.
Manage the delivery of the services such that all aspects of the service delivery are continually monitored, measured and reviewed to ensure that the contract remains within the operational profit and loss (P & L) budget and the financial targets within the company business plan are achieved or exceeded.
Act as engineering lead SME for the contract and provide advice and guidance on all hard fm issues to the engineering teams.

Key Responsibilities/Accountabilities:

Maintain an operational focus on: customer relationships, contract retention, service delivery, commercial performance, processes management and new business.
Maintain regular contact with the client and all other stakeholders and deal with any issues efficiently and in a professional manner, deputising for the Contract Manager where required.
To be aware of and proactively manage compliance with all legislation, client and company policies in force at any given time.
Oversee the recruitment, induction and employment of hard fm facilities operatives
? Support the on-going training programme to provide all technical and safety training as and when required for all colleagues.
? Monitor and review all staff performance on an on-going basis and through the completion of the annual group and/or individual appraisal process.
? To manage the engineering team and ensure compliant and best practice maintenance.
? Ensure that all machinery, tools, stock and materials storage areas are kept in a clean and tidy state.
? Through audit, inspection and implementation of remedial works and or actions to ensure that the contract locations are compliant with contractual obligations.
? Actively contribute to Health and Safety meetings identifying Health and Safety incidents and or concerns.
? Monitor and control agreed budgets and review with the Contract Management team at weekly meetings.
? Act as Duty Manager as and when required (including weekends and call-out rota).
? Ensure the emergency procedures are current at all times and that all staff and contractors are aware of them and a robust evacuation plan is in place and regularly tested.
? Exercise appropriate governance over use of systems to ensure complete data integrity for service delivery and transparency.
? Complete monthly performance audits and reports.
? Chair monthly service reviews with hard fm team leaders and relevant hard fm engineering sub-contractors
? To reduce spend levels by introducing innovative cost saving solutions
? To ensure efficient processes are in place for rechargeable billing, cost control and monthly reporting
? Maintain minimum levels of work in progress (non-billed works) in accordance with company guidelines
? Submit contract change request forms in a timely manner
? Provide robust management of Purchase Orders
? Ensure that staff are cross-trained to provide short term cover for unplanned absences
? Review outputs and implement value added initiatives and efficiencies
? Support the Contract Manager in preparation of monthly operational and financial reports for submission within required deadline
? Monitor helpdesk to ensure that all reactive works are captured especially where work is to be recharged to client
? Promoting and developing the culture of responsiveness, ownership and customer care amongst all contract staff.
Professional approach with the ability to recognise the attention to detail required to deliver a customer centred service.
? Proactive, responsive, innovative, energetic and enthusiastic.
? Positive attitude towards change.
? Ability to work on own initiative
? Ability to prioritise tasks and allocate work.
? Able to work constructively within a team.
? Innovative
? Flexible and adaptive.
? Have a very proactive style on site.
? Collaborative style of working.
? Confident, self motivated and enthusiastic.
? Ability to learn and retain high levels of industry and product information.

Skills and Knowledge

Essential Desirable
? HNC /HND / Degree in; building services, mechanical engineering / estate management
? BIFM Level 4-5
? ILM – Level 4-5
? IOSH /NEBOSH (preferred)
? Membership of :IET / CIBSE /IHEEM at appropriate level, I.Eng or equivalent status minimum preferred.
? Record in contract management showing consistency and progression with appropriate levels of experience and responsibility with 5+ years experience in a similar role or environment.
? Asbestos Training (UKATA or equal)
? ACOP L8 Responsible Person
? Fire Risk Assessment Awareness
? Thorough understanding of facilities management methods, systems and safety requirements.
? Strong team player with an understanding of and willingness to embrace cultural diversity.
? management of a multi-disciplinary workforce
? Experience of identifying and implementing innovative cost effective solutions to operational problems.
? Effective financial management skills.
? Have an understanding of current Health & Safety and FM related legislation and compliance.
? Technical and professional knowledge acquired through further / vocational training and CPD.
? Evidence of continual professional development.
? Understanding of client operational environment
? Excellent financial knowledge including forecasting and managing budgets
? Experience of developing colleagues.
? Sound knowledge of building maintenance management for engineering and building fabric requirements.
? Understanding of soft fm services delivery
? Proven track record of success in contract management.
? Experience of multi- site contract management
? Knowledge and experience of PFI contracts and performance risk management.
? Oral & written communication skills
? Effective interpersonal skills
? Effective financial management skills.
? Workload planning & organisational skills
? An ability to think quickly and make appropriate decisions based on the information gained .Effective leadership, management and motivational skills, and the ability to develop an efficient team
? Ability to find innovative cost effective solutions to operational problems
? Good communication and customer focus skills.
? Ability to apply judgement in balancing various competing service needs.
? Required to communicate with technical, and non-technical staff at all levels within the organisation.
? Required to communicate with external suppliers, service providers, agencies, etc.
? Strong leadership skills, motivating colleagues to deliver.

Version: December 2017 Date 07.12.2017
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