Contract Performance Technician

Hitachi Rail Europe
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Contract Performance Technician, Swindon

Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the UK, Europe and Japan? Come and join the fastest growing rail business in the world!

As a global provider of total railway solutions, Hitachi Rail Europe has a growing international presence and product range. We are leading the largest rail modernisation project in UK history and delivering the UK’s next generation of rolling stock. We are working to Inspire the Next – and this is your chance to be part of it.

Your new role

Hitachi Rail Europe are looking for a talented Contract Performance Technician to be based in our Swindon Control Room. This is a permanent role and will include working on a shift basis.

You will be responsible for the investigation of class 800 allocated delays and subsequent actions under the delay attribution process. You will also be the first point of contact for GWR & Network Rail within the control room for Class 800 Technical Incidents and the main point of contact in Central Planning Cell for delay attribution and fleet performance.

Specifically, you will be responsible for the following deliverables:

·Undertake the role of “Maintainer Control Room Contact” as set out in the TSA Contract.

·Support the customer with the management of all class 800 fleets while in service

·Act as initial point of contact for Delay Attribution interfaces at the Great Western Integrated Control Centre.

·Utilisation of control room operational management systems (Genius/P2/TRUST) and Hitachi`s SAP based maintenance management systems.

·Co-ordinating the development of the maintenance plan to ensure relevant and significant delay incident follow up work is captured.

·Monitoring TRUST to ensure efficient follow up is undertaken once a class 800 allocated delay event occurs.

·Produce performance reports for the business and support performance review meetings

·Input of delay related information directly into Hitachi SAP based maintenance management system

·Capturing in service maintenance requirements from the operational fleet.

·Undertake initial delay investigation with support from the train maintenance centres, control room staff and technical riding inspectors.

·Dispute delays directly with the GWR delay attribution team or directly into Bugle

·Liaise directly with the CPC Central planning Cell to obtain route cause analysis for delays, present this to the GWR delay attribution team to facilitate reallocation of delay minutes.

·Produce the necessary daily, weekly and monthly delays KPIS and monthly delay minutes.

·Undertaken Class 800 Technical training as required.

·Participate in Level 1 and Level 2 attribution reviews

·Undertake “day 8” review of accepted Class 800 delays with participation from the engineering team

·Access and direct input and recording into the associated control room logs.

·Monitoring the fleet in service to ensure limited impact on the customer passenger operation and short / long term maintenance plans

·Read and extract information from traction and rolling stock drawings and specifications as necessary

·Delivery of the operational maintenance plans to be undertaken by the associated maintenance depots ensuring train are delivered to depot as planned.

·Develop professionally and support good working relationships with all stakeholders.

·Personal development plans for all direct reports.

·Learn new skills in accordance with Hitachi’s new business demands as required.

·Liaise with Hitachi and external personnel as required to complete the duties of the post.

About you

Essential experience;

·Sound knowledge of railway operations

·Strong negotiation skills

·Technical understanding of traction and rolling stock

·Understanding of TSA contracts


·Vocational engineering qualifications and experience

·Management training qualifications or equivalent experience


·Sound knowledge of, and compliance to rules and regulations

·Good written and verbal communication skills

·Able to represent Hitachi in a professional manner at all times

·Good team worker and able to build relationship with other stakeholders

·Capably of working in stressful environments for long periods of time


·Intermediate IT skills – typically Word, Excel, Equinox

·Previous experience of using Integrale, Buglle, Trust, P2, is desirable but not essential

·Previous experience of working in delay attribution is desirable but not essential

Why Hitachi Rail Europe?

At Hitachi Rail Europe you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, up to 28 days of annual leave and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!

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