Field Service Engineer

Assurant Solutions
London (Greater)
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Field Service Engineer / London M25 Area

The Company:

Assurant, one of the leading providers of mobile device protection in Europe, serves over 40 million European customers. Its businesses develop, underwrite, market and administer specialty insurance including mobile phone insurance, gadget insurance and extended service contracts through collaborative relationships with mobile network operators, retail banks, electronic goods and household appliance manufacturers and retailers.

As a partner we provide solutions which assist our corporate clients to support their customer engagement, growth and loyalty aspirations.

The Role:

To diagnose, fix and install domestic satellite systems where our customer services team have been unable to remedy the fault. Demonstrate excellent customer experience skills, technical ability and a good knowledge and understanding on health and safety standards of work

The role of the engineer covers a large geographical area across the UK

Key Responsibilities:

· Achieve individual performance targets

· Understands what excellence looks like and strives to achieve this

· Awareness of team and department performance and how individual performance contributes to this

· Understand key drivers behind business change and support implementation

· The customer experience is enhanced through the application of TCF principles

· Put the customer at the centre of everything you do and deliver fair customer outcomes

· Understand and apply our regulatory (including TCF) requirements in your role

· Able to articulate service expectations and associated performance standards

· Identify local CI / PI initiatives and help to embed these within the immediate team

· Demonstrate engagement through personal and departmental performance

· Support immediate team and positively demonstrate company values and behaviours

· To embed and live the company values in everything you do

· Adhere to Information Security policy

Role Requirements:

· Safe Working at Heights from ladders level 3 training

· Prior practical manual handling training

· Understanding of analogue and digital technology

· Understanding of safe working practices

· Satellite engineering experience

These are an Awareness of ,

· Understanding of analogue and digital technology

· Good practical skills

· The ability to organise your work

· Good communication and customer care skills

- A willingness to keep track of new developments that may affect the satellite equipment

This is a fantastic opportunity to join a market leader

Assurant is a fast paced organisation that has large growth plans. This role will not only provide you with excellent career progression but will let you be part of the success story.

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