Team Leader - Mortgage Administration

10 Jan 2018
09 Feb 2018
Contract Type
Full Time
  • My client is a highly regarded, market leading company in the Equity Release sector, due to their ongoing success they have an opportunity for a talented Team Leader to join their team.


  • Ensure that service levels are achieved on a consistent basis.
  • Ensure that clearly defined processes and controls are documented and followed for all the teams’ activities.
  • Carry out regular quality monitoring of the activities completed by each team member and act on the results to praise / coach / develop / assist team members where required
  • Continuous process improvement – working with the team and wider business, searching for ways to increase the efficiency and quality of all processes / procedures
  • Support the personal performance and career development of each team member through monthly one to one meetings and regular informal feedback / coaching sessions
  • Inspire and motivate the team to exceed their potential and career aspirations
  • Meet and exceed all team targets and work with the other team’s in the department to ensure that all department targets are achieved
  • Work with the Operations Manager/Head of Operations to maintain excellent third party relationships with all Funders / Partners / Brokers / Solicitors

Person Specification


  • Experience of working in a fast paced working environment with accuracy is essential
  • Previous experience within a supervisory position would be beneficial
  • Previous experience of mortgage processing or similar environment would be beneficial
  • Previous experience of coaching and development would be an advantage

Personal Qualities / Competences

  • Committed to quality and highly compliant
  • Attention to detail
  • Proactive and confident
  • Highly motivated, accurate, methodical and able to prioritise effectively
  • Outstanding written, verbal communication and telephony skills
  • Ability to be proactive and resolve any issues quickly and effectively
  • Excellent interpersonal and relationship skills
  • Strong sense of responsibility and urgency to deliver results
  • Flexible, approachable and have a positive attitude

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