Customer Software Trainer

Reynolds and Reynolds
08 Feb 2017
08 Mar 2017
Contract Type
Full Time


In this position you will provide our customers with a smooth, timely and efficient conversion onto their new Dealer Management Systems (DMS), ensuring a high level of customer satisfaction throughout the process. We accurately convert data from a customer’s previous system to our software. This process can be complicated, meaning the successful applicant will translate technical information for non-technical customers, while remaining patient and enthusiastic.

Main responsibilities include travelling in a team to install and covert our software for customer site. You will meet with dealership management to customize our software for their needs and provide a consultative service to ensure optimal usage of our software. You will also assist with training key dealership personnel on the software - conducted in a group or individual setting. From the office you will support customers and conduct follow-ups from recent installations.


  • University degree in any discipline
  • Full driving license
  • Excellent presentation and communication skills are essential
  • Strong attention to detail
  • Problem solving and analytical skills
  • Ability to work in a team and on own initiative
  • Must be able to work under pressure, meeting strict deadlines
  • Must be prepared to travel around the UK up to 50% of the time


We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Group Personal Pension Plan
  • Life Assurance Cover
  • Company Sick Pay
  • Free Bi-annual Eye Tests and contribution towards glasses
  • Birmingham Hospital Saturday Fund - Discounted monthly rates
  • Childcare Vouchers - Tax efficient way of paying for childcare
  • Ride2Work - Tax efficient way of purchasing a bike for travelling to work
  • Company Events throughout the Year


Are you looking for a rewarding career in a fast-paced environment with an established company? Do you want to work at a company with growth opportunities that will provide you with the training to be successful? If so, Reynolds and Reynolds is the company for you! Reynolds and Reynolds is a leader in high quality software solutions and IT services around the world and we are looking for a person with the potential to grow and continue our legacy of over 100 years of outstanding products and services at our Birmingham office.