Software Support Analyst - Leicester

Recruiter
Blues Point Ltd
Location
Leicester
Posted
10 Jan 2018
Closes
08 Feb 2018
Contract Type
Permanent
Hours
Full Time
Software Support Analyst Leicester City CentreRequired Skills & Experience•Min 12 months experience in an IT support role•Logging support calls•PC support, Windows, Office, Active Directory, Exchange•Incident Management•Enjoys investigating and resolving technical problems•An excellent communicator, both verbal and writtenDesirable•Experience of training users (over the web)•Account systems (Sage 50, NAV) •Writing & running SQL scriptsPosition SummaryYour role will include providing application support to our business partners and the end-users of our software products over the telephone, email, support forum, and through remote support software. Other responsibilities include supporting our in-house team with their IT issues such as installing software and resolving technical problems.Excellent communication skills are essential, both verbal and written, as you will be using our in-house bug tracking system to report defects, feature requests and support incidents. You must have a methodical and analytical mind, have attention to detail and enjoy problem solving. You will have ability to think through a problem logically and patiently guide unskilled end users through their IT related issues. This is a high-profile role within the business and the best place to learn the software and become a product owner. Our client provides a friendly and relaxed working culture, ideal for individuals that want to further their technical knowledge in a supportive environment, but who also enjoy building positive relationships with customers.
Benefits•20 days holiday + bank holidays•12 additional ‘duvet days’ (one per month)•Company contributed pension•Death in service life cover•Critical illness cover•Income protection cover•City centre location•Company iPadInterested? Send your CV Now!

This job was originally posted as www.cwjobs.co.uk/job/79148616