Floor Manager

JD Sports
10 Jan 2018
08 Feb 2018
Contract Type
Full Time


Established in 1981 with a single store in the North West of England, JD Sports Fashion plc is a

leading Multi-Channel retailer of sports fashion and outdoor brands in the UK and Europe.

The Group has over 1200 stores across a number of retail fascias and is proud of the fact that it always

provides its customers with the latest products from the very best brands.

• Ensure that excellent levels of customer service are provided.

• Deal with Customer complaints and enquires, providing the best possible outcome.

• Monitor the personal appearance of sales staff, making sure that this is in line with company


• Understand the importance of the Mystery Shopper programme and how to analyse reports

to monitor the team’s level of service.

Role Overview:

Providing support to the Store Manager, you will be vital link between the Management and the Sales staff. You will take

responsibility for a number of processes within the store, taking ownership of specific areas of the shopfloor, closely

monitoring and driving sales. Most importantly, you will suggest ideas for improvement and continue to improve the


Customer Service

Sales • Ensure that targets are achieved, where possible exceeded.

• Monitor the service of the sales staff on a daily basis.

• Manage the in store devices, making sure that they are offering the customer the whole product


• Use reports to assist you in product placement and key selling lines.

• Have an understanding of Footfall, ATV and Conversion and how to apply this to a store


Visual Merchandising

• Attract, engage and motivate customers into making purchases in store by using the latest

visual techniques.

• Ensure that the store is maintained to the highest possible standard.

• Keep stock, clean and presentable at all times.

• Retail Management experience would be


• Excellent Time Management skills

• Strong verbal and written communication skills.

• IT skills- Microsoft Outlook, Word and Excel.

Training & Development

• Encourage personal progression through the store.

• Assist in maintaining the teams progression by ensuring personnel complete the relevant

training E-Assessments.

• Provide assistance with the induction and training of new starters.

Skills/Experience/Knowledge needed Benefits

• UK/International Career Progression

• Competitive salary

• Company discount

This job was originally posted as www.retailchoice.com/job/79151461