Desktop Support Analyst

Hargreaves Lansdown
Bristol (City Centre)
10 Jan 2018
08 Feb 2018
Contract Type
Full Time

At Hargreaves Lansdown, our desktops are a key component to the running of the business. Due to increasing demands, we are looking for a Desktop Support Analyst to deal with a wide and varied selection of requests supporting the wider business.

The Role

An average day will be diverse and offer an opportunity to learn a multitude of technologies running on the desktop estate. You will have a strong interest in IT and be looking to develop your skills further. You will be investigating and resolving a variety of requests working closely with our Service Desk and engineering teams. You will have exceptional customer service and an understanding of SLAs. This role is suited to an individual who is keen to learn and develop but enjoys owning a problem, seeing it through to resolution.

Duties and Responsibilities

Responsible for managing the desktop estate, resolving requests and incidents through to resolution.Work with the Service Desk and the engineering teams to ensure the desktop estate is functioning optimally.Performing desktop builds and updating of software packages using SCCM 2012R2.Perform proactive maintenance across the desktop estate.Responsibility for ensure patching and antivirus updates are correctly applied to the desktops.Responsible for desktop hardware and upgrades.Management of the printers across the buildingEssential Skills and Attributes:

Grade C or above in Maths & English GCSE (or equivalent)Educated to AS / A Level (or equivalent)Windows 7, Windows 8 and Windows 10SCCM 2012 software packagingDesktop HardwareMicrosoft Office troubleshootingGood numerical skills.OrganisedAttention to detailAbility to effectively manage own workload.Ability to work well in a teamStrong written and verbal communication skills.Ability to work and perform in a high pressurised environmentConfidentHardworkingPatient, diligent and diplomatic.Risk AwareDesirable Skills and Attributes:

Degree educatedMCSA or above in Microsoft Desktop TechnologiesITIL FoundationActive DirectoryDesktop Security products (antivirus, antispam, etc)NexthinkPapercutMac Desktop Support3 years’ experience supporting Windows Desktops.Experience of working in a financial services environmentTechnical documentation of solutionsAbility to analyse and problem solve.Pro-active, resourceful and able to use initiativeWillingness to learn, develop, and keep abreast of technological developmentsHargreaves Lansdown is an inclusive working environment and values diversity in its workforce. As part of your application we would be grateful if you could complete an equal opportunities section. The information will be used solely for diversity monitoring purposes and is not visible to the person reviewing your application form.

This job was originally posted as