IT Service Desk Engineer Bristol

Xist4 IT Recruitment
Bristol (City Centre)
10 Jan 2018
08 Feb 2018
Contract Type
Full Time
IT Service Desk Engineer (1st line and 2nd Line Support).

Location: Long Ashton, South Bristol

Salary: £19-25,000 (dependent on experience).

The successful candidate must have excellent customer service and user support experience and have a solid background in IT Support.

IT Service Desk Engineer - Key Skills:

- 1+ years commercial experience 1st line and 2nd line support.
- Good Windows Desktop support experience.
- Experience supporting Windows 7 / 8 / 10.
- Experience setting up new workstations, laptops, tablets and phones.
- Knowledge/Understanding of MS Office 365.
- Strong customer support and user support experience.
- Strong competence in issue diagnosis and problem solving.
- Must be an excellent communicator.
- Must be eligible to work in the UK.

IT Service Desk Engineer - Nice to Have:

- ITIL experience
- Windows 2008/2012 experience.

IT Service Desk Engineer - About the Role:

Your role as the IT Service Desk Engineer will involve:

- Providing an in-house 1st and 2nd line support resource.
- Supporting internal and external users.
- Troubleshooting mainly 1st line through to 2nd line support issues.
- Troubleshooting hardware, software and basic network problems.
- Installing, maintaining and support Windows Desktops, software applications and hardware accessories.
- Working to ITIL best practices.

For more information on this IT Service Desk Engineer role, please apply now for an interview.
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