IT Field Engineer

Recruiter
BARCLAY ANDERSON LIMITED
Location
Birmingham
Posted
10 Jan 2018
Closes
08 Feb 2018
Contract Type
Permanent
Hours
Full Time
Field Engineer – Permanent - £30,000 - £35,000 – Birmingham

Barclay Anderson is currently working with a niche successful managed service provider who is looking for a Field Engineer to join their dynamic team.

Based in Solihull, the successful candidate will work directly for the Managing Director and solve problems for their expanding client base, the role is split between 50% field support and 50% remote support. We are looking for candidates who are willing to go that extra mile for the customer and the company. If you’re a real team player and enjoy solving technical problems then this one could be for you.

In the main, this role is all about:

  • Managing helpdesk tickets
  • Maintaining Knowledge Bases
  • Monitoring daily client backup reports
  • Responding to monitoring system alerts
  • Visiting client premises when issues require onsite resource
  • Taking a leading role in client and internal projects
  • Sharing experience/knowledge with other engineers
  • Your skill-set encompasses at least 80% of the following:

  • Server 2012 / 2008 / SBS 2011
  • AD, Group Policy
  • Windows 7 – 10
  • Mac OSX
  • Exchange 2010 / 2013 / 2016
  • Office 365 – Exchange / SharePoint
  • Office 2007 / 2010 / 2013 / 2016
  • SQL 2008 onwards
  • RDS / TS 2008 / 2012
  • Firewalls – WatchGuard / Draytek
  • Managed Switches – HP
  • VMWare ESXi / Hyper-V
  • AV – Sophos / Symantec / AVG
  • Mobile device configuration (email / apps)
  • WAN & LAN configuration
  • Remote access software – BeAnywhere / TeamViewer
  • Monitoring – PRTG
  • Helpdesk – ZenDesk
  • Hardware configuration of PCs and servers
  • This role is based in Birmingham and is commutable from Solihull, Hall Green, Redditch, West Midlands, Halesowen, Shirley, Wythall, Earlswood, Smethwick, Oldbury, Sutton Coldfield and Warwickshire.

    The ethos here is to keep the end-client happy at all times, take ownership of problems and ensure clients and the internal team are fully informed of the next step.

    Due to the high number of applicants for this position if you haven't been contacted within 7 days you unfortunately you haven't been successful within the position.


    This job was originally posted as www.cwjobs.co.uk/job/79151420