IT Service Manager

Dunnhumby Ltd
London (Greater)
10 Jan 2018
10 Feb 2018
Contract Type
Full Time
IT Service Manager

Perm role

Based in Hammersmith

dunnhumby is searching for a passionate Service Manager to build in an availability management process in order to plan for, facilitate, monitor and ensure the availability of the Business Services and adherence to Service Level Agreements. Responsibilities include:

Gather, analyse and report availability metrics weekly / monthly / quarterly for each Business Service for Service Level Reviews and wider publication, including Exec dashboards.Liaise and communicate with Technicians, Operation Managers, Service Management, and Business Owners to develop SLAs and availability targets and capture and report on results.Work with other Technology teams such as Infrastructure, Data, and Product Support for input to SLA / Availability metrics.Be aware and actively capture information on all Business impacting outages utilising automation where feasible.Follow Service Management processes based on ITIL principles.Gather and report on key performance and quality measures to key stakeholders in support of the Service Management.Skills & experience sought:

ITILIT Life-Cycle ManagementProcess ImprovementKnowledge Management SystemsHelp Desk Applications and Service NowAsset & Configuration Management ProcessesWhat’s it like to work at dunnhumby?

Our values underpin every aspect of our culture and are the force that drives us every day; Curiosity, Passion, Courage and Collaboration.

As a dunnhumbian you’ll have plenty of learning and development opportunities, and we have a serious commitment to helping you take your career to the next level.We have a flexible health and wellness package offering; Private Healthcare, Denplan, Critical Illness and Life Cover insurances cover you should things go wrong but we also offer Health screenings, an onsite gym, personal trainer, subsidised visits from masseuse and osteopath, and more to make it easy for you to keep healthy.We’re passionate about work, but we also understand there’s a whole lot more than that, so we offer flexible working, 25 days holiday per year, plus bank holidays and early finish Friday’s!On top of all of this we also have a Benefits Allowance, Bonus Scheme, Treat Yourself Allowance, Travel and Season Ticket Loans, a Cycle to Work Scheme, we match contributions to your Pension up to 4% and you can take any of your unspent benefits allowance in cash or your pension.
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