1st Line Service Desk Analyst

Newcastle Upon Tyne
10 Jan 2018
08 Feb 2018
Contract Type
Full Time
1st Line Service Desk Analyst

Our client delivers applications, data analytics and managed services that transforms and optimises the businesses they work with. They offer customers a unique blend of over 26 years’ experience of leading edge cloud, on-premise and hybrid solutions.

Position: 1st Line Technical Support Analyst
Location: Cobalt Business Park, Newcastle
Job Type: Full Time, Permanent
Salary: £17,000 to £20,000 dependent on skills and experience
Benefits: 25 days annual leave plus bank holidays, profit and performance related bonus, occupational sick scheme, company pension scheme, career progression plan, cycle to work scheme, childcare voucher scheme.

About the role:

The successful candidate will be responsible for the provision of technical support and maintenance to all supported IT business users, systems, hardware and applications. Providing technical support ensuring incidents are resolved in an efficient and professional manner in line with service level commitments. Fundamental to the role is the ability to offer exceptional customer service, through excellent written, oral and organisational skills, whilst delivering accurate technical resolutions to issues. It is critical you manage your own time and workload to process multiple incidents at the same time, and ensure effective resolution.

In this role you’ll have the freedom to explore and provide the best solutions for their clients and in turn develop your technical skills by supporting some challenging and interesting products and technologies. They will offer you the ability to grow and progress within the company which will open up career opportunities to you.

About you:

- Customer service experience including the ability to show empathy and understanding to all customers Microsoft Windows 7 / 8 and 10 Desktop skills and experience
- Microsoft Office Applications 2010 / 2013 and O365 experience AD, DNS, DHCP Administration experience
- Demonstrable ability to manage and prioritise significant workloads Logical and thorough in approach to incidents and requests ITIL Awareness
- Some understanding of virtual technology and remote application delivery
- Demonstrate strong communication skills and ability to empathise with customers’ issues and build good, professional relationships

Desirable skills / experience:

- ITIL Foundation Certification
- Relevant IT Related degree
- Current Microsoft Certifications

You may have experience of the following: 1st Line Service Desk Analyst, Technical Support, Service Desk Analyst, Helpdesk, Service Desk, 1st Line Support, Active Directory, MS Exchange, Windows 7, Microsoft Office, Windows 8, Office 365, Citrix, ITIL, Microsoft Certification, Windows 10, Office 2016, IT Support etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

This job was originally posted as www.cwjobs.co.uk/job/79140553