Customer Experience Director

Recruiter
Hays Marketing
Location
Manchester
Posted
10 Jan 2018
Closes
08 Feb 2018
Contract Type
Permanent
Hours
Full Time

Customer Experience Director - Housing company looking for a commercial candidate - Up to £69k

Your new company
Working for a public sector organisation, you will be in a highly commercial role and will report in to the Head of Communications and Marketing. There have been a number of recent changes in the company and they have recently hired individuals from commercial backgrounds, in an attempt to bring that commerciality to the company.

Your new role
As the Customer Experience Director, you will be in a highly commercial role, working with a highly complex stakeholder group, and will develop a customer experience strategy that responds to the real needs of real customers. You will conduct in-depth profiling and segmentation of the existing and potential customer base and will oversee user experience design.

What you'll need to succeed
You must have had experience of working on customer journeys and strategies. Ideally you will come from a commercial background rather than a typical not-for-profit type role, as they are trying to build a much more commercial outlook on the business. You will have experience of leading teams and will ideally have previously been a Director/Head of Customer Experience.

What you'll get in return
The opportunity to work in a highly commercial role and to be part of an exciting and growing team. You will receive a competitive salary and car allowance.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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