Trainee IT Support Analyst

Clearwater People Solutions
10 Jan 2018
08 Feb 2018
Contract Type
Full Time

Our client, a fantastic organisation based in Cobham, Surrey is currently recruiting for a Trainee IT Support Analyst to join them on a permanent basis.

The ideal candidate will have a passion for and a view to build a strong career within IT and technology. This role is perfect for a hardworking, enthusiastic candidate who will relish the chance for in depth IT support training.

Initially you will start working to a 1st line support level, building your knowledge and experience up to 2nd and 3rd line level

Key responsibilities:

  • Initial first line support, unlocking windows accounts, resetting user passwords.
  • To work alongside and provide assistance to the Service desk, Technical and Admin staff to support the ICT Department and the company`s computer users
  • Log calls on a Service desk software
  • Allocate and schedule jobs for 1st/2nd/3rd line ICT staff
  • Liaison with users, suppliers and third party support contacts.
  • Admin duties that include ensuring systems are up to date.
  • Obtaining quotes/estimates and ordering of software and hardware.
  • To adhere to all ICT policies and procedures and to ensure all security and confidentiality measures are followed
  • Work within and to an ITIL environment / methodology

Key Skills and experience:

  • A passion for IT and technology
  • A certification or qualification based around IT or technology is advantageous
  • Any previous work experience within an IT environment would be advantageous
  • Fantastic time management skills
  • Outstanding computer skills
  • Great communication skills both written and verbal

For more information, please contact Georgia Harris at Clearwater People Solutions or apply as directed.

Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only.

Keywords: IT Support / 1st Line Support / Technical Support / Service Desk / Desk Top / Surrey / Cobham / Epsom / Woking / Leatherhead / Egham / Weybridge / Chertsey / Guildford / Bracknell

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