10 Jan 2018
13 Feb 2018
Contract Type
Full Time


Blackburn Office

Full Time – 35 hours per week

“You will be the face of Napthens providing that all important first impression to our valued clients”

Exciting opportunity, working as part of a busy Reception Team has arisen. Dealing with internal and external calls effectively, meeting and greeting clients.

Duties and Responsibilities

  • Handling incoming calls and routing them to the appropriate extensions
  • Meeting and greeting Clients
  • Ensuring the reception area is clean and tidy
  • Booking rooms for meetings, internal and external
  • Preparing rooms for meetings including refreshments and clearing rooms after the meeting has finished
  • Preparing and serving refreshments, tea, coffee and lunches
  • Ensuring messages are passed to the relevant individuals in a timely manner
  • Booking conference calls
  • Booking lunch orders and taxis for Clients
  • Assist with the opening of post in the morning and logging of DX and outgoing post in the evenings
  • Ordering stationery for the Blackburn office
  • Purchasing and controlling stocks of tea and coffee
  • Banking cash
  • Controlling petty cash
  • Printing of cheques

Key performance indicators of the role

  • Speed and accuracy of routing calls to correct destinations
  • Polite and professional manner with all internal and external clients
  • Meeting deadlines for bookings i.e. lunches, taxis, travel tickets

Key skills and experience


  • Experience of a busy reception including switchboard
  • Excellent customer service skills.
  • Ability to display tact, discretion and diplomacy and remain professional and highly confidential at all times.
  • Excellent communication skills
  • Flexible “can-do” attitude with the ability to manage and change work priorities as appropriate.
  • Smartly presented person with a positive, friendly personality who is organised, self-motivated and able to work as part of a team.
  • Ability to work well under pressure and meet deadlines.
  • Demonstrates effective time management.
  • High level of administrative and IT skills.


  • Experience within a law firm or professional services office.