Role Profile – Deputy Retail Manger Aims Main purpose of job To assist the Shop Manager to achieve agreed sales and profit targets whilst minimising costs and maintaining a strong presence in the high street to benefit the charity. To assume full responsibility for all aspects of the shop in the absence of the Shop Manager. The post-holder will have a cheerful, confident and friendly approach. You will have good communication and organisational skills with a genuine desire to provide an excellent service to all shop users. You will have a keen eye for detail as the handling of cash and maintenance of systems forms a key part of this role. This role is broad based and you will be expected to be able to manage several different tasks simultaneously and actively contribute to the smooth functioning of the shop You will show a commitment to the aims of CDCH and possess a willingness and ability to learn and follow direction. This job has physically active elements. Employees are required to maintain a suitable level of fitness to enable them to perform their job effectively. Essential qualifications There are no essential qualifications for this post Essential skills and experience Experience of working in a retail environment Achieving success against sales and profit targets Experience of managing a diverse team of people Cash handling and reconciliation Customer Service Computer literate with experience of Outlook and use of the internet Full Clean Driving Licence Desirable experience Managing volunteers Experience of fundraising The person · Good organisational skills with the ability to plan and prioritise · Good time management skills · Excellent interpersonal skills · A motivational person-manager and good team builder, who recognises potential in people · Entrepreneurial and commercially minded, able to identify and exploit income opportunities · Creative flair with an eye for detail and able to present stock to the highest standard · Able to work on own initiative · Flexible attitude and a positive and outgoing personality · Ability to work additional hours as required to provide cover for the Shop Manager Duties Assist with achieving agreed sales targets and maximise profit. Ensure that effective systems are in place to achieve the agreed processing targets in order to maintain shop density levels Ensure that goods in the shop are priced appropriately Maintain a high standard of merchandising Minimise stock loss Assist with recruiting volunteers and provide training Ensure the shop is adequately staffed with volunteers during the agreed opening times Motivate volunteers to achieve the shops full potential Comply with financial and administrative procedures within agreed timescales Accurately input shop data for takings, banking and Gift Aid figures Ensure that a high level of customer service is maintained in the shop Ensure the safe and secure handling of money and security of the premises and stock at all times Assist with building relationships with the local community to raise awareness of The Cotswolds Dogs & Cats Home and to generate quality donated goods Ensure high standards of cleanliness in all areas of the shop premises Ensure the shop meets standards required by Health & Safety, DDA, Trading Standards and Fire Regulations legislation Identify repairs/renovations which may be needed, ensure that they are remedied Work as part of the Retail team to provide cover at other shops when required Attend training sessions and meetings when required Accountable to: Retail Operations Manager Supervised by: Shop Retail Manager Hours: 37.5 hours per week normally spread Monday to Sunday based on a 7.5 hour day with a half hour unpaid lunch break. Salary: £15,912 p.a. The post is entitled to 28 days pro-rata paid holiday leave per annum (including public holidays). The ideal candidate would be available for an immediate start, we reserve the right to fill the position before the application closing date. General information The charity is an equal opportunities employer and all employees are actively encouraged to contribute to the promotion of diversity. All employees are required to act in accordance with their responsibilities under the Health & Safety at Work Act. Data protection As part of your duties, you will be required to obtain process and use information held on a computer or word processor. You may not use or disclose data for any other purpose than that for which it was recorded. You must only disclose data to authorised persons or organisations as instructed. Working at CDCH Please note that all offers of employment require: References deemed satisfactory to the Home Proof of eligibility to work in the UK. All new employees to the charity will be subject to a six month probationary period. We are unable to allow staff to bring their own dogs with them to work. This role profile is not exhaustive and may be subject to change to meet the operational needs of the charity.