2nd Line Technical Support Analyst

Computer Recruiter Ltd
Cardiff (Caerdydd)
10 Jan 2018
08 Feb 2018
Contract Type
Full Time
Key Skills: Technical Support, Analysis, 2nd Line, Help Desk, Service Desk, Microsoft, Windows OS

Location: Cardiff, South Wales

Salary: c.£16K

Our client is looking for a 2nd Line Technical Support Analyst to provide full 2nd line support to their customers and sales staff. You will assist with updating and maintaining the service desk system, prioritising and following-up calls and ensuring that users are supported in a timely and effective manner, providing admin and ad-hoc support as directed.

As an experienced 2nd Line Technical Support Analyst, you must have:

  • At least a year’s 2nd line experience in a similar role
  • Experience of setting up PCs, laptops, new starters and resolving issues quickly and efficiently
  • Good technical knowledge of Windows 7/8.1/10 and Windows Server operating systems
  • A good understanding of LAN/WAN and VLANs
  • A good understanding of information security and security technologies
  • A strong understanding of customer service excellence and delivery
  • Strong administration, time management and organisational skills.
Please contact us if you have experience with: Technical Support, Analysis, 2nd Line, Help Desk, Service Desk, Microsoft and Windows OS

This permanent 2nd Line Technical Support Analyst role is commutable from: Bridgend, Cardiff, Caerphilly, Merthyr Tydfil, Newport (Gwent)

This is a specialist IT vacancy. Please do not apply unless you have the relevant skills and experience

This job was originally posted as www.cwjobs.co.uk/job/79144970