UNIX Support Analyst

Hargreaves Lansdown
Bristol (City Centre)
10 Jan 2018
08 Feb 2018
Contract Type
Full Time
At Hargreaves Lansdown, our Linux and Solaris based systems are key to both internal and client facing systems. Due to increasing demands, we are looking for a Unix Support Analyst to deal with a wide and varied selection of requests supporting the wider business.

An average day will be diverse and offer an opportunity to learn a multitude of technologies based primarily on the Linux platform. You will be investigating and resolving a variety of requests working with various teams. This role is suited to an individual who is keen to learn and develop but enjoys owning a problem, seeing it through to resolution.

Key Duties and Responsibilities:

Monitor and manage the escalations queue to ensure service requests and incidents across the UNIX estate are dealt with in a timely mannerWork with other teams in the department to identify trends and root causes of faultsEssential Skills and Attributes:

Grade C or above in Maths & English GCSE (or equivalent)Educated to AS / A Level (or equivalent)Linux e.g. RedHat or Centos 6/7Use of command line toolsDemonstrable experience with LinuxExperience of working in a customer-facing roleUnderstanding of SLAs/OLAsGood numerical skillsOrganisedGood attention to detailAbility to effectively manage own workloadAbility to work well in a teamAbility to work and perform in a high pressurised environmentConfidentHardworkingReliable and trustworthyRisk AwareKeen to learnDesirable Skills and Attributes:

Degree educatedRHCSAITIL FoundationUnderstanding of virtualisation technologies e.g. VMwareConfiguration management systems (e.g. Puppet/Chef)Source control software (e.g. Subversion, Git)System monitoring (e.g. Opsview / Nagios)Shell scripting using bash or sh1 years’ experience supporting Linux based systemsExperience of working in a no downtime environmentWorked in a Financial Services environmentStrong verbal communication skillsStrong written documentation of solutionsAbility to analyse and problem solvePatient, diligent and diplomaticProactive, resourceful and able to use initiativeWillingness to learn, develop, and keep abreast of technological developmentsHargreaves Lansdown is an inclusive working environment and values diversity in its workforce. As part of your application we would be grateful if you could complete an equal opportunities section. The information will be used solely for diversity monitoring purposes and is not visible to the person reviewing your application form.
This job was originally posted as www.cwjobs.co.uk/job/79140096