2nd Line IT Support Engineer - Southampton - £22,000 - £24,000

Spectrum IT Recruitment Ltd
10 Jan 2018
08 Feb 2018
Contract Type
Full Time
2nd Line IT Support Engineer - Southampton - £22,000 - £24,000

2nd Line IT Support Engineer required to join a progressive and growing company from their head office based in Southampton.

The role of a 2nd Line IT Support Engineer will involve support my clients growing internal infrastructure but also the infrastructure of their clients and supporting their hardware / software products. You will be providing support via telephone, email, remote and face-to-face onsite support where required. You will be supporting a Microsoft based infrastructure (Server 2008 - 2016) along with desktop systems (Windows 7 - 10) and generally networking.

The correct candidate for the 2nd Line IT Support Engineer position will have good commercial experience working within an IT support role, through 1st, 2nd and some 3rd line support and preferably have some industry recognised qualification.

You will have:
  • Microsoft Windows Desktop XP - 10,
  • Microsoft Server 2003 - 2016.
  • Microsoft Office XP - 2016 / 365.
  • Microsoft RDS (2008 onwards).
  • SQL Databases (queries, advanced support).
  • WDS Deployment.
  • Backup solutions.
  • Active Directory, User Account Admin, Security, DNS (internal and public), DHCP, General Networking, Wireless, Mobile phones/smartphones, Remote Access, P2P VPNs.
  • Firewall Configuration / Network Security.
  • Experience of supporting bespoke applications.
  • Experienced in resolving escalated issues and root cause analysis.
  • Hardware Install/Maintain; desktops, laptops, servers, racking solutions.
  • Excellent communication skills both verbal and written.
  • Previous role supporting customers with very limited IT knowledge over the phone and in person.
  • Proven strong documentation and planning.
  • Call Logging experience.
  • UK Driver's license

There is some travel required for the role so you must be willing to do so where required. The role is client facing as well so your communication skills must be very strong.

This a fantastic opportunity to join a growing company who would be able to offer further career opportunities to the right individual.

If you are seeking an opportunity of this nature please contact or call 02380 765809.
This job was originally posted as www.cwjobs.co.uk/job/79137793