Software Support Engineer, MS SQL, Net, IIS

Spectrum IT Recruitment Ltd
10 Jan 2018
08 Feb 2018
Contract Type
Full Time
Software Support Engineer, 2nd / 3rd Line - MS SQL, IIS, .Net

Award winning FinTech Software; Winchester, Hampshire

££ Competitive Salary and great company benefits including 10% pension, bonus, health & life Insurance etc

Our client designs & develops bespoke online banking & trading systems for financial services customers including leading banks, stockbrokers & financial institutions.

Their support & development team is based in Winchester and provide first class product support including problem resolution, systems maintenance and monitoring. The work and environment is stimulating and varied and is not like a traditional helpdesk or IT support environment.

Day to day you will be involved with diagnosing and fixing product queries, providing 2nd & 3rd line support. You will tackle complex systems and software queries and maintain high levels of customer service.

Responsibilities include:
  • Provision of a high level of support to our retail and institutional customer base, via phone and email;
  • Fault logging, tracking and escalation following defined processes;
  • Problem diagnosis/resolution;
  • Active monitoring of production system estates, via established tools;
  • Maintaining and enhancing team documentation;
  • General IT systems support.

Candidates should have the following experience:-
  • Supporting software, systems & databases, ideally with .Net & SQL based technologies.
  • Working in a help desk / service support team with a focus on providing excellent customer service;
  • Practical experience working with Microsoft SQL server / SQL;
  • Other useful experience includes; Linux OS, TCP/IP, DNS, ITIL, Financial Systems

This is a full time position on a shift rotation, plus additional pay benefits through on-call shifts that are also on rotation, including weekends and bank holidays.

The company offers great career prospects, exposure to leading edge technology and a forward thinking culture.

Apply now! Please send your CV to
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