Global Customer Support Manager

Selective Recruitment Solutions Ltd
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Global Customer Support Manager - Aylesbury Selective Group Recruitment is seeking a professional, self-motivated individual with proven Global Customer Support and Service Management experience to join our client based in Aylesbury for the position of Global Customer Manager. You will be responsible for the management and development of the Dage Global customer service and support function Job role: Global Customer Support Manager Location: Aylesbury Salary: Negotiable (depending on experience) plus bonus Holiday: 25 days plus Bank Holidays Benefits: Pension scheme JOB SUMMARY * Responsible for the management and development of the Global customer service and support function. ESSENTIAL JOB DUTIES & RESPONSIBILITIES * The creation of an effective, efficient and flexible Customer Support and Service operation. * The definition and implementation of strategy. * Provision and coordination of technical feedback and "on-site" support. * Provision of technical training, both in the UK and abroad (as required). * Provision of documented, comprehensive installation instructions for all products sold by the company. * Ensure "root cause" analysis and the implementation of closed loop corrective action systems to improve product, process and service implementation. * Key member of NPI team. * Develop aftermarket products and implement future proofing programs. EDUCATION & EXPERIENCE REQUIREMENT Essential * A strong engineering/technical background * Extensive experience in the field service and support of capital equipment. * Must be willing to travel extensively for extended periods in order to meet end-users, and monitor subsidiary and agent performance. * At least 10 years' experience in a service role, with at least 2-5 years' experience of the management of a customer service function. * 5+ years' experience of managing a customer service function with a large overseas install base - particularly SE Asia, Japan and USA. Desirable * Experience or knowledge of semiconductor fabrication, engineering or technical industry. If you are interested and believe you have suitable skills and experience to be considered for this position then please apply. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job