Service Transtion Manager

Recruiter
Pertemps Reading Commercial Associate
Location
Newcastle Upon Tyne
Posted
10 Jan 2018
Closes
09 Feb 2018
Contract Type
Permanent
Hours
Full Time
Pertemps Managed Solutions are currently recruiting on behalf of a local governemnt agency who are looking to hire a Service ransformation Manager. THIS ROLE FALLS OUTISE OF IR35 AND YOU MUST HAVE PUBLIC SECTOR EXPERIENCE Main Duties and Responsibilites: Take the lead in ensuring that all aspects of service transition projects are driven through to delivery; Design, implement & maintain robust transition plan(s) taking into consideration any business activities required to integrate new services into the 'business as usual' environment; Engage with all suppliers as required to complete production and approval of all service transition documentation; Determine the readiness levels of the department and exitingincoming suppliers and business users with regard to upcoming changes; Uncover readiness gaps and own action plans to close the gaps prior to go-live; Assess risks inherent in proposed transitions, to ensure any potential scheduling and performance issues have minimum impact on provision of other services; Ensure all relevant department functions are fully engaged in the process and committed to supply resources to complete the transition plan; First point of escalation for any issues or problems raised by the suppliers or business; Arbitrate in situations of conflict; Seek out and tackle issues that will prevent the delivery of business benefits linked to service transition. The Candidate: • ITIL v3 foundation qualification • Experience of creating and implementing service transition framework within a large scale organisation including the definition and implementation of policies, processes with experience of project methodologies such as Agile, PRINCE2 • Proven ability to shape and change processes • Ability to grasp technical information quickly and challenge against service design principles and artefacts • Experience working closely with the Project managers and third parties to ensure appropriate service scope is established • Industry experience in managing service testing and validation, configuration management, release and deployment, knowledge management and change management • Comprehensive knowledge of Service Transition Management and its role in the IT Development life cycle including knowledge and experience of release management disciplines and approaches • Experience of implementing, managing and supporting services that are aligned to the business strategy and operational requirements • Ability to work in a disciplined environment under pressure to meet challenging objectives and timescales • Intermediate working knowledge of Microsoft Office programs; Outlook, Word, Excel, PowerPoint, Project & Visio Requirements For more information please apply and a recruitment consultant will be in touch to answer any queries you may have