Technical Support Specialist

Alecto Recruitment
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Job Title: Technical Support Specialist Salary: £28,000-34,000 Location: Reading/Newbury/Basingstoke/Wokingham Alecto Recruitment are currently on the lookout for a Technical Support Specialist to work for our client, a Global Manufacturer within the Medical industry. Based in their Head Office, you will provide Technical Support directly to their customers either via telephone or online. Company Our client have been in business for over 70 years now and have a Global manufacturing plant, and is represented by over one hundred companies worldwide via their distribution and support networks. They are currently manufacturing in excess of 300 products, and have their own licensed training centre to provide their customers with the most up to date training possible. If you are unable to resolve the issue, you will dispatch an Engineer to deal with this directly. Please note, this office/support based role and NOT on the tools. Responsibilities The key responsibilities of the role are: * Provide Technical support both online and over the telephone, troubleshooting on instrumentation and reagents to customers * Provide troubleshooting directions after successfully analysing and diagnosing the problem * Retrain customers in the general maintenance, troubleshooting, application and operation of products over the phone * Record all aspects of call services, documentation and complaints * Evaluate the requirement of a Field Service Engineer/Application Specialist and dispatch when needed. * Escalate complex issues to Advanced Technical Specialist * Maintain high level of knowledge on all products Candidate * Experience within the Medical/Laboratory/Life Science Industry highly desired * A good understanding of Engineering principles * Methodical thought process * Clear telephone manner * Competent at using computer systems * Confidence in providing instructions Benefits * Competitive salary between £28,000-34,000 * Incredible Pension (10% - Non Contributed!) * Annual Bonus of up to £3,000 * Full training programme on company's products * Private Healthcare/Dental If you believe you can fulfil this position, then do not hesitate to apply today. To apply for this role and find out more details, please forward your CV to Chris Williams, Alecto Recruitment. or call (Apply online only) in strict confidence. Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches please forward your CV immediately. We thank all applicants who respond, but only those short listed will be contacted. For more information about the positions we are currently recruiting for, please take a look at (url removed) or follow us on Twitter @alectorecruit