Team Leader - Information Carer Planning Service

Carers in Hertfordshire
10 Jan 2018
08 Feb 2018
Contract Type
Full Time
TEAM LEADER – INFORMATION CARER PLANNING SERVICE (ICPS) FULL-TIME (£26,116 to £28,663 per annum for 37 hours a week) Carers in Hertfordshire  is a well-respected, independent, carer-led charity, established in 1995.  The charity works to ensure that all Hertfordshire’s unpaid family carers are recognised, valued and supported in their caring role and have the opportunity for a life outside caring and can exercise a collective voice in the county.  We support adult carers and young carers and provide information and advice.  We also arrange a variety of ways for carers to work closely and collaboratively with professional staff in a wide range of voluntary and statutory organisations to link our services and help those organisations to develop a carer friendly focus. The charity has experienced significant growth over recent years with 135 staff and over 24,000 registered unpaid family carers. During this expansion the commitment to driving quality improvements has led to an expansion in the nature and extent of services offered as well as national acknowledgement through a GSK Impact Award. We are looking for a reliable and committed person to take on a new Team Leader role within the Carers Support Advisors (CSA) team. The ICPS works with all carer groups and provides information, advice and appropriate tailored support.  The work involves listening to and working with carers; liaising with both statutory and voluntary organisations to ensure that carers receive the support they need in their caring role. The Team leader will assist the ICPS Manager with coordinating the overall Information and Carer Planning Service on a day-to-day basis, and support a data quality monitoring function for the service. The Team Leader will manage a team of volunteers to further develop their role, ensuring every carer that contacts the organisation is given a personalised offer that will support their caring situation including, peer support, learning and development opportunities, discounts through the passport scheme and access to information support and advice. The successful candidate will have excellent listening and written skills and experience of training, developing and motivating volunteers and/or staff.  You should be confident in supporting and speaking with a wide range of people at any level.  You will need to have emotional resilience and be able to remain calm when under pressure. A good standard of IT Skills is required, including use of databases, MS office and the internet.  The role will require travel across Hertfordshire, so you will need the ability to travel independently, have access to a car and have a valid driving license. The information and Carer planning service is continuing to develop and broaden its role for Carers so this is an exciting time to be joining the team and the organisation.  We are looking for keen, enthusiastic new staff to further enhance the service Closes: Friday 26th January 2018 - 5pm Interviews: Thursday 8th February 2018