3rd Line Server Support Analyst

Recruiter
Gerrard White
Location
London (Greater)
Posted
10 Jan 2018
Closes
18 Feb 2018
Contract Type
Permanent
Hours
Full Time
3rd Line Senior Infrastructure Analyst Gerrard White is currently seeking a 3rd Line Server Support Analyst to join an Infrastructure Support Team of 3 providing support to the London office as part of a team that supports the business across two time zones reporting to the Infrastructure Manager. This role will act as the Senior London resource and provide 2nd/3rd line support to the desktop, server and LAN and WAN network environment as well as acting as a point of escalation for the team. Key tasks will include: - Provide desktop and user support, proactively resolving any service incidents, logging and regularly updating service desk tickets - Support of Microsoft server infrastructure - Perform capacity management tasks across entire estate - Oversee patch management to ensure compliance with company policies and procedures - Perform daily checks of critical services and action issues appropriately - Management and support of the infrastructure platforms providing excellent service availability - Deploying application/system changes in accordance with the change management process - Documenting all new technical fixes in the Service Desk tool and updating departmental documentation - Perform real time monitoring of system/service health - Leading and delivering technology designs to enhance the company`s infrastructure - Supporting and leading the team through training and documentation - Actively Manage hardware and license levels - Engage with vendors and 3rd parties to ensure system availability Suitalble candidates will have 3-5 years experience gained within a professional services, financial services, law firm or insurance environment. THis will be a fast paced role providing support to a broad range of technologies and candidates should have a broad range of technical expertise including: - IT related degree and/or technical qualifications such as Microsoft (MCSE), VMware (VCP) and Cisco (CCNA, CCNP) - Proven technical background including excellent Windows Server, Virtualization skills and Microsoft Active Directory - In depth knowledge of Microsoft Windows 7/10, Server 2012, Office 365, System Centre and Azure - Strong understanding of networking principles as applied to LAN, WAN and VOIP configurations - Strong IT troubleshooting skills in relation to end user support - Experience in using Service Desk ticketing tools and understanding of Service Management best practices On a personal level, you will have excellent communication and inter-personal skills and be used to working in a fast paced environment with the ability to work pro-actively and provide solutions and options to problems as we ll as spot trends and suggest process improvements