3rd Line Server Support Analyst

Gerrard White
London (Greater)
10 Jan 2018
18 Feb 2018
Contract Type
Full Time
3rd Line Senior Infrastructure Analyst Gerrard White is currently seeking a 3rd Line Server Support Analyst to join an Infrastructure Support Team of 3 providing support to the London office as part of a team that supports the business across two time zones reporting to the Infrastructure Manager. This role will act as the Senior London resource and provide 2nd/3rd line support to the desktop, server and LAN and WAN network environment as well as acting as a point of escalation for the team. Key tasks will include: - Provide desktop and user support, proactively resolving any service incidents, logging and regularly updating service desk tickets - Support of Microsoft server infrastructure - Perform capacity management tasks across entire estate - Oversee patch management to ensure compliance with company policies and procedures - Perform daily checks of critical services and action issues appropriately - Management and support of the infrastructure platforms providing excellent service availability - Deploying application/system changes in accordance with the change management process - Documenting all new technical fixes in the Service Desk tool and updating departmental documentation - Perform real time monitoring of system/service health - Leading and delivering technology designs to enhance the company`s infrastructure - Supporting and leading the team through training and documentation - Actively Manage hardware and license levels - Engage with vendors and 3rd parties to ensure system availability Suitalble candidates will have 3-5 years experience gained within a professional services, financial services, law firm or insurance environment. THis will be a fast paced role providing support to a broad range of technologies and candidates should have a broad range of technical expertise including: - IT related degree and/or technical qualifications such as Microsoft (MCSE), VMware (VCP) and Cisco (CCNA, CCNP) - Proven technical background including excellent Windows Server, Virtualization skills and Microsoft Active Directory - In depth knowledge of Microsoft Windows 7/10, Server 2012, Office 365, System Centre and Azure - Strong understanding of networking principles as applied to LAN, WAN and VOIP configurations - Strong IT troubleshooting skills in relation to end user support - Experience in using Service Desk ticketing tools and understanding of Service Management best practices On a personal level, you will have excellent communication and inter-personal skills and be used to working in a fast paced environment with the ability to work pro-actively and provide solutions and options to problems as we ll as spot trends and suggest process improvements