This exciting opportunity exists within our Birmingham Volkswagen Retailer
**Please note all applicants must follow the on line recruitment process**
With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.
As a Sales Executive, your Key Objectives will be:
Objective: Sell maximum number of vehicles possible
Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager
Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales
Keep up-to-date on competitor’s products, prices and specifications
Introduce and follow-up suitable sales prospects
Objective: Achieve maximum profitability on sales
Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager
Ensure all payments for vehicles are complete for each transaction
Negotiate sales for maximum profitability within limits of authority
Objective: Ensure highest degree of customer satisfaction to achieve customer loyalty
Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
Approach and receive customers promptly and courteously at all times
Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed
Objective: Ensure customer awareness of options, accessories, extended warranty and finance facilities
Ensure timely and accurate completion of finance proposals and documentation
Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc
Objective: Help retailer to achieve industry-leading standards of customer care and process efficiency
Plan and prepare for the daily sales meeting and conform with retailer reporting requirements
Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy
Operate a 'share best practice policy’
**Strictly No Agencies**
Skills and Experience Required
'Volkswagen’ translates as 'The People’s Car’ - and it’s the people that make the brand what it is today. Part of one of the world’s largest automakers, Volkswagen is a volume manufacturer, but our passion for our business, our products, our customers and our staff give us a unique position in the market.
Volkswagen has been trading in the UK for over 60 years, and we’re very proud of our global and local heritage. From the Beetle, through the campervan to the iconic Golf of which over 30 million have now been produced, few car manufacturers have produced as many legendary cars or been so accessible to so many people.
Our success and longevity are built on foundations of quality, considered innovation and integrity, reinforced by a personality that encompasses passion, warmth, humour and a sense of humanity. We have a global network of over factories which produce the right products at the right time. With the right people, we can look forward to sustained growth over the next 60 years.