Technical Support Engineer / Service Manager
Technical Support Engineer - Electronics's manufacturer - Leatherhead, Surrey.
We are currently looking to recruit a Technical Support Engineer Service Manager to join a leading electronics manufacturer based near Leatherhead, Surrey. You will be based within the "Service" department reporting to the General manager.(There will be times where travel to other locations will be required often at short notice and situation).
The role will include;
Technical support internally and externally to authorised service provider's, customer contact centre and also to our customers.
Technical training delivery; to accredited service suppliers, call centre agents (internal & external). While much of the material is created by HQ, local development of material and delivery of is a requirement of this role.
Service & Product Quality Evaluation; Both in the field and also internally within the business and this will include the requirement for full and detailed reports on findings together with recommendations,
Product investigations in consumers' homes: often at short notice, so a flexible approach to work is required. It is also important that the successful candidate has good customer care and handling skills together with experience in the aftersales care area and ideally a working knowledge of technical and environmental legislation.
Creation of in depth technical reports; Analysis of data from across all aftersales areas, to support the improvement of service delivery for both internal and external customers. This role also includes working with the factories in any area of technical issue.
This role will also involve the processing of and reporting on supplier warranty repair claims, therefore a working knowledge of warranty repair claims handing previously would be expected for this role.
If you are looking for that next career challenge and would like to receive further information regarding this role please call Jo Gaisford or email your CV to apply.
Our client is an equal opportunities employer.
Start Monday is acting as a recruitment service in relation to this vacancy.