1st Line Support Engineer

10 Jan 2018
11 Feb 2018
Contract Type
Full Time
Service desk / Helpdesk support / 1st line support - South Wales - up to £20,000 pa
Candidate Key words - Windows, Exchange, Server, Service desk, Analyst, Help desk, 1st line, Engineer, Customer, Support, Software, Hardware, Server, Technical, ITIL, SLA,

A service desk / helpdesk support / 1st line engineer is required to join an exciting and forward thinking managed service provider based in South Wales.

The company is seeking a highly motivated candidate to provide support within the customer services unit ensuring excellent customer service is delivered to customers across the companies range of clients.

The successful candidate will have excellent communication skills as well as experience in:
* Strong Windows knowledge - Various operating systems
* Technical problem solving.
* Previous Helpdesk environments
* Active Directory
* Microsoft Exchange
* Using call logging software.
* Working to tight deadlines when required.

A willingness to learn about new technologies is essential and responsibilities for the service desk / helpdesk support / 1st line engineer will be varied however will include -
* Providing 1st line technical support; answering support queries via phone, email and support desk software.
* Maintaining a high degree of customer service for all support queries and adhere to good service management principles.
* Taking ownership of user problems and be proactive when dealing with user issues.
* Logging all calls on support desk software
* Investigating problems in systems and services.
* Allocating more complex calls to relevant 2nd level support personnel and pro-actively follows up status of open calls.

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