IT Service Desk Technician

Lloyd Barnes Recruitment
10 Jan 2018
12 Feb 2018
Contract Type
Full Time

Our client, a leading management company is seeking to appoint a IT Service Technician providing support within a multi-site structure.


  • Provide 1st and 2nd line support for all users via phone, email, portal and in person.
  • Provide support for various hardware and software products.
  • Provide support for user account administration.
  • Setting up and maintaining user accounts and profiles.
  • Assist with user management such as creating new users, moves and changes.
  • Create and maintain user and technical documentation.
  • Assist with the deployment and maintenance of hardware and software, licensing, data protection and upgrades.
  • Assist with proactively monitoring the IT platform.
  • Assist with network and security management.
  • Research, source and develop solutions and improvements.
  • Provide user training to both individuals and groups.
  • Assist with network and security management, application patches, updates etc.
  • Liaison with software and other suppliers.


  • Experience working in an ITIL IT Service desk environment (1st / 2nd Line) or other help desk environment
  • Knowledge of Networks, Active Directory, Group Policy, DNS, Server and Desktop Management
  • Knowledge of working with Cloud Hosted Servers, Office 365, web and desktop applications
  • Hands on experience configuring, deploying and supporting software and hardware
  • Experience in managing assets
  • The ability to demonstrate good attention to detail in the role
  • The ability to establish strong and positive relationships with colleagues at all levels.
  • Full driving licence

Hours : 37 hours per week

Based: Exeter

Salary: £18000 - £21500 plus excellent benefits