CONTRACT Business Project Manager - CRM

Harvey Nash Group
10 Jan 2018
15 Feb 2018
Contract Type
Full Time

CONTRACT Business Project Manager - CRM, Contact Centre

CONTRACT Business Project Manager is required for a business-critical Microsoft Dynamics CRM implementation project with one of the world's leading brands, based in Peterborough, Cambridgeshire - commutable from London, Nottingham, Corby, Leicester, Bedford, Cambridge, Boston and Northampton.

We are currently looking for a Contract Business Project Manager to support the implementation of MS Dynamics CRM. You will be responsible for managing the day-to-day delivery and roll-out timeline to support the scoping of phase 2 processes and features in Microsoft Dynamics. You will be working closely with the Programme Manager and the IT Project Manager to define the future CRM-related processes and support IT in producing user stories and conducting sizing.

The successful candidate MUST have proven experience of managing new CRM system implementation projects and experience working within a Contact Centre environment.

You will possess;

* Extensive Project Management experience

* Strong Process Improvement experience

* Experience of CRM implementation projects (Microsoft Dynamics CRM is highly desirable)

* Experience working within a Contact Centre environment

* Experience in business case development

* Strong stakeholder management skills

This is an exceptional opportunity to join one of the UKs leading organisations that offers a unique opportunity to work with a true household name.

To apply for this role please forward your CV for immediate consideration.