Applications Service Analyst

New Look Retailers Ltd
10 Jan 2018
15 Feb 2018
Contract Type
Full Time

A perfect opportunity for someone relatively new in their IT Career, who is a SQL superstar! You will be responsible for the management of defined applications by installing, configuring, upgrading, administering, monitoring and maintaining the applications to keep them in a usable state, ensuring they are correct, consistent and available at all required times. The standard hours are 37.5 per week and it is over shift work, and will include some weekend and bank holiday working required on a rota basis.



• Providing subject matter expertise to assist other teams e.g. input into designs, input into test plans.

• Engaging with project teams to confirm that solutions developed meet the acceptance criteria

• Carrying out tasks as required by the Project Manager (e.g. documentation of changes and related support procedures, technical testing, support of test environments, development of scripts and/or management of configuration changes)

• Carrying out early life support activities such as providing support advice to initial users


• Providing 2nd line support for assigned applications, including minor upgrades, fixes and minor enhancements as required

• Responding to calls logged by the IT Service Desk, maintaining call records and providing appropriate and timely communication to customers

• Investigating all assigned incidents to root cause so that fixes can be developed as appropriate

• Retiring applications as required

• Managing the escalation to third line support teams (in-house or third party) where appropriate and maintaining management of escalated incidents to ensure timely and satisfactory resolution

• Using application management software and tools to investigate issues, collect performance statistics and create reports

• Contributing to the definition and execution of preventative maintenance schedules for assigned applications so that preventable systems failures are minimised

• Contributing to the definition and execution of a continuous improvement schedule for assigned applications so that business operations can benefit from improved service

• Drafting and maintaining procedures and documentation for applications support

• Supporting the identification and management of risks

• Identifying how best to meet the business requirements – whether through extending their use through development of small scale enhancements to the applications

• Co-ordinating the implementation of fixes or small scale enhancements to the applications whether through directly undertaking the configurations required, or through management of third party resources to undertake the required application development


• When incidents, problems and service requests are assigned to third reviewing third party specifications, carrying out acceptance testing, taking changes through change control and overseeing implementation


• A degree in IT or relevant business topic

• Bonus if ITIL Foundation level qualification or working knowledge of ITIL principles

• Microsoft SQL skills (including use of Enterprise Manager)

• Oracle skills (including use of Oracle Forms, SQL Developer, ANSI SQL and OEM) (desirable)

• Working knowledge of FTP and SFTP

• Hands on knowledge of UNIX


As well as the opportunity for great career progression, there is everything from bonus schemes to season ticket loans that will make life a little bit easier for you - including a huge staff discount of 40%, holiday days and access to our New Look Rewards which include some amazing discounts across a number of different businesses.