Claims Control Manager

Hood Group
10 Jan 2018
15 Feb 2018
Contract Type
Full Time

A permanent position has become available for a Claims Control Manager reporting into the Head of Operations. The Claims Control Manager will liaise with the insurers and their suppliers around the Claims service being offered to all of our customers across all of our brands. This will be done by measuring and monitoring the performance of the brand from a Claims perspective, and to proactively seek improvements in relationships, process and service. They will also be involved in any claims activity that affects the Group and work closely with internal and external stakeholders.

Some of the key responsibilities will include:

  • Actively engaging with insurers to seek improvements to service, relationships, processes and cost.
  • Measure, monitor and reporting on Claims performance against agreed service levels and conducting quality control audits as required.
  • Agree and monitor the Insurer MI requirements around Claims and maintaining records as well as dealing with a broad range of enquiries from Insurers, Claims Suppliers and other stakeholders.
  • Assist and have input in the Operational Management Team.

The required skills and experience for this vacancy include having extensive Management experience in a Claims or Service role plus experience in Relationship Management, dealing with external partners and internal stakeholders at a high level. Good technical knowledge is needed at a level to be able to discuss claims and service with both Insurers and Claims Suppliers so excellent communication skills are necessary.

Please send your application in as soon as possible as due to candidate interest the job may be closed early.

About Us

The Hood Group is a privately owned business providing insurance solutions for over 30 years to some of the most well respected brands, insurance partners and financial intermediaries. Established in 1983, we came from modest beginnings in the City of London with a small team of passionate people who wanted to help change insurance for the better. We offer our partners an end-to-end service; from product and quote platform design through to sales and retentions. The Hood Group is now one of the largest employers in South East Essex with around 180 staff, award winning services and cutting edge technology.

We invest in the careers of all our staff, through training, qualifications and by providing a pro-active learning environment. We understand the importance of staff wellbeing and maintaining a good work/life balance and also provide opportunities such as flexible working and career breaks. There is a Group funded Sports and Social committee and we provide free local gym membership, seated acupressure massages, and fitness classes in our onsite Wellbeing studio. On completion of probation we also provide an excellent benefits package that includes life assurance, pension scheme, medical cover, permanent health insurance and much more.

Due to the sheer volume of applications we receive we are unable to contact all candidates. Therefore if you have not heard from us within 10 working days please assume that, on this occasion, your application has not been successful. As no relocation fees will be provided, we can only accept applications from candidates eligible to live and work in the UK.