IT Service Manager/Technical Support (O365/Office 365)

Reed Technology
London (Central)
10 Jan 2018
15 Feb 2018
Contract Type
Full Time
IT Services Manager with a good understanding of O365/Office 365 looking for your next challenge?
Experienced Technical Support/IT Support (O365) candidate with experience of working with 3rd party suppliers and want your first move into IT Service management?
Service Delivery Manager looking to work internally, managing vendor relationships and with a strong technical acumen (Office 365)?
This is your next career move.

My Central London based client is looking for an IT Services Manager to ensure the delivery of high quality, responsive, reliable and secure IT Services across their end user base.
As the successful IT Services Manager, you will champion the use of Office 365, ensuring that the end users and the business are reaping the benefits of this application.
You will be the main point of contact for IT Services, responsible for any escalations, ensuring customer satisfaction and when needed, troubleshoot & resolve tickets.
Part of your role will also be to manage the external partner who delivers IT Service Desk, IT Infrastructure and line of business applications, guaranteeing that a high level of service is met and SLA targets are adhered to.
In a nutshell, this is a hands on IT Service Management role where you will not only get the chance to work with 3rd party providers, but also stay technically agile with the latest technologies… client has big plans for their IT environment this year.

Sound interesting? Satisfy the below requirements and you won’t be disappointed:
• Good knowledge of O365/Office 365
• Experience working with 3rd party providers, either as a technical resource or in a Service Management capacity
• Previous experience writing procedures, user guides and training manuals
• Credible and confident in your skills & ability
• Proactive approach to work, happy to ask questions and identify solutions
If this describes you, apply now! My client is reviewing CVs this week

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