Academy Trainer - ELS

The Southern Coop
10 Jan 2018
11 Feb 2018
Contract Type
Full Time

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The Southern Co-op Academy was launched in 2015 and continues to evolve. Our aim is that as soon as a colleague joins us, there is an opportunity to learn and develop. We know that people learn in different ways so our academy team work hard to create and deliver engaging training programmes that meet both our business needs and our colleagues preferred styles.

We have an exciting opportunity for an Academy Trainer to join our team focusing specifically on supporting our End of Life Services business.

The role will be based from our Head Office in Lakeside, Portsmouth but will require travel across the South of England, to support all learning & development activities in our funeral homes, crematoria and burial ground.

Key Responsibilities

  • Conduct Training Needs Analysis through collaboration with HRBP and ELS stakeholders, and make recommendations for the most appropriate solution(s).
  • Ensure colleagues are clear on the ELS development programme
  • Design creative interventions for ELS (aligned to SC behaviours) that meet business needs and are based on learning theories using a blend of delivery mechanisms.
  • Manage multiple ELS design projects using effective project management processes to ensure solutions are delivered on time and within budget.
  • Deliver face to face training workshops covering both technical knowledge (including, but not limited to funeral arranging, embalming, funeral planning) and soft skills/behavioural
  • Use a range of skills (facilitation, coaching, feedback), tools and theories to encourage learners to identify solutions that meet their learning objectives
  • Manage the ELS apprenticeship programme, working closely with the external training provider
  • Ensure robust evaluation methods are in place to measure the impact of learning and development programmes. Collate, analyse and report on benefits achieved.
  • Conduct follow up visits to evaluate training and provide additional coaching to ensure learning is applied in the workplace
  • Create regular MI & reporting to monitor progress and ensure colleagues are on track with both e-learning, workshops and apprenticeships
  • Where appropriate assist in identifying external training providers (eg NAFD) managing the relationships and monitoring delivery against pre-determined criteria.
  • Take responsibility for own development in order to build skills and knowledge to become an expert and the ‘go to’ person for ELS training support

Key Experience, Knowledge and skills

  • Previous experience designing and delivering training interventions
  • Strong communication, influencing, facilitation, coaching and presentation skills
  • Full understanding of the learning and training cycle
  • Excellent coaching and influencing skills
  • Experience of working in the funeral industry (desirable)
  • Computer literate with a good knowledge of Word, Excel and PowerPoint
  • Hold a full driving licence
  • Willing to travel across all ELS locations