Service Desk Analyst - London - £32,500 - Legal exp essential
Service Desk Analyst - London - £32,500 - Legal Industry
Service Desk Analyst with at 2 years' service desk / IT helpdesk experience working in a legal environment is required by a law firm based in central London.
The main purpose of your role will be to ensure Service requests are logged and responded to in an effective and timely manner. You will be expected to resolve requests and monitor the status of calls on a day-to-day basis.
General troubleshooting and you will be providing high level 1st/2nd line support in a legal environment. You will also be expected to perform daily and weekly system checks.
Reporting to the service desk manager expected to complete a number of 1st and 2nd line duties as well as hardware configuration and new starter set-ups.
- Experience working within a Legal Partnership / Solicitors / Law Firm is essential
- Active Directory administration
- Microsoft troubleshooting and problem-solving skills
- Experience supporting Microsoft Office
- Experience of Legal Technologies including Digital Dictation, DMS and CRM
- Experience supporting satellite offices
- Remote Working (Citrix, VNC, LogMeIn and Team Viewer)
If you are interested in this position the starting salary for this role is paying up to £32,500 with a matched pension up to 5%. You will have an annual season ticket loan, Private Medical Insurance, 20 Days holiday increasing 1 day per year, Annual Bonus, Travel insurance and Flexible working hours.
My client is a leading UK and European firm of Trade mark and payment Attorneys.
The firm operates in a highly specialised profession that has over 4,000 attorneys in the UK. They have approximately 200 people (90 Attorneys and Trainee Attorneys, 20 paralegals and semi-chargeable staff and 90 management and support staff). Based in Central London they are the largest legal firm in this sector.
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