IT Service Manager - ITIL - Problem, Change, Service - Giant Co

Recruiter
Prism Digital
Location
Thorney
Posted
10 Jan 2018
Closes
11 Feb 2018
Contract Type
Permanent
Hours
Full Time

IT Service Manager - ITIL - Problem, Change, Service - Giant Co.

Peterborough commutable from Cambridgeshire, Leicestershire, Corby, Kettering, Northampton, Huntingdon.

This is a chance to join a truly global organisation based in Peterborough. With a portfolio of well-known brands, a place in the FTSE250, and operations across 50 countries, this is an unrivalled opportunity!

This is a very hands on role where you will be managing IT services and most importantly looking to make imporvements to the service following ITIL. You will be helping to provide and improve service support (service desk/helpdesk), problem and change management, service architecture and monitoring / reporting services.

In this role you will be given the opportunity to identify what is GOOD and for you to look to make improvements. This will be a very hands on role for a "doer".

You will be joining an IT team totalling 81 helping to support 100,000+ employees. In this role you will be leading 3 direct reports (total team size 6) who are:

  1. Problem Manager
  2. Change Manager
  3. Service Support Manager

Key attributes required:

  • Must be an ITIL guru
  • Able to manage the improvement of internal processes and SLAs via service desk and other functions

Duties

  • Manage and set priorities for Service Support, Problem and Change Management.
  • Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Practice IT configuration management, including maintenance of component inventory and related documentation.
  • Establish and maintain regular written and in-person communications with the Management Team regarding pertinent IT activities.
  • Conduct feasibility studies for various service improvements, and act as a catalyst and driver for related technology improvements.
  • Test service performance and provide performance statistics and reports; develop strategies for maintaining performance and quality

Experience Sought

  • Experienced in an ITIL environment where you have improved ITIL policies and procedures to improve service performance.
  • Manage and develop SLAs for Service Support, Problem and Change Management
  • Strong knowledge of Service Delivery Management
  • Proven experience in IT infrastructure planning and development
  • In-depth knowledge of applicable data privacy practices and laws
  • Strong understanding of human resource management principles, practices, and procedures.
  • Strong understanding of project management principles.

Here are the benefits:

  • Upto 10% Bonus
  • Pension - generous co. contribution
  • 25 days holiday
  • Private Health care
  • MUCH MORE!

Peterborough commutable from Cambridgeshire, Leicestershire, Corby, Kettering, Northampton, Huntingdon.

IT Service Manager - ITIL - Problem, Change, Service - Giant Co.