IT Support Technician - 1st Line Support - Managed Service Provider

Ultimaze Ltd trading as TSR Select
10 Jan 2018
15 Feb 2018
Contract Type
Full Time

Our Client is a local IT support business providing a managed service of IT support to a growing customer base. Currently we are looking for a dynamic, motivated and focused individual to join our technical team.

The successful candidate will have worked within a 1st line role who has a range of experience which means they will be effective at supporting our customers either remotely or onsite.

You will have a customer focused attitude along with the ability to prioritise your work load along with your manager’s involvement.

Specific Responsibilities

  • Making sure that all support tickets for your customers are completed successfully, in a timely manner
  • Making sure all calls are allocated to your team members
  • Daily checks are completed and all parties involved are kept up to date with your progress.
  • Review and update your tickets on a regular basis.
  • Ability to manage your time and prioritise your activities
  • Ensuring documentation regarding your allocated customers in our internal systems such as Connectwise and Kaseya are updated as necessary to maintain correct knowledge

Desired Skillset

  • Microsoft Windows Client OS’s
  • Microsoft Office experience
  • Microsoft Server admin experience
  • Active Directory Admin experience
  • Office 365 experience
  • Mobile Phone & Tablet configuration experience
  • Wired and Wireless Networking Configuration experience
  • Firewall experience
  • Apple Mac experience
  • RMM & PSA experience
  • Wan experience (Broadband knowledge)