Customer Service Advisor

Search Consultancy
10 Jan 2018
11 Feb 2018
Contract Type
Full Time

An excellent new opportunity has become available for experienced Customer Sales Advisors to join our client based on outskirts of Glasgow on a full time permanent basis. Joining an already successful and expanding business with ambitious grown plans.

The main duties are as following;
* Answering incoming calls and support the telesales team as when required
* Liaise with Sales Representatives on a daily/ weekly basis to understand the customer needs and provide customer feedback.
* Build strong relationships with customers across multiple accounts, providing an excellent customer service experience at every opportunity, through timely responsiveness, courteousness and proactive problem solving
* Complaints management, ensure that all customer complaints are responded to in a timely manner and corrective actions are taken to minimise disruption/ impact. Review the issue raised and identify solutions to mitigate re-occurrence.
* Process sales orders via in house system, ensuring customer orders are met in line with agreed terms of sale.
* Run sales report weekly and liaise with dedicated sales rep and follow up on any actions.
* Maintain customer accounts, ensuring that customers are buying products and the right pricing is in place.
* Calling customers from call list
* Selling promotions/Short dated stock
* Pre-orders
* Dealing with customers in to collect orders
* Any other additional tasks, as and when request by management.
* Filing

The successful candidate will have experience of outbound sales gained from a steady work history and must have experience within the food industry.

You will be motivated and driven by success and keen to exceed targets.

Core working hours are Monday to Friday between 8am until 5.30pm.

You will work a shift pattern falling between hours of either 8am until 4.30pm, 8.30am to 5pm and or 9am until 5.30pm

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.