Service Desk Manager - SAP BPC

Recruiter
Spring Technology
Location
Tyne and Wear
Posted
10 Jan 2018
Closes
20 Feb 2018
Contract Type
Permanent
Hours
Full Time
Service Desk Manager - SAP BPC

My client is seeking a Service Desk Manager to lead the long term strategic delivery of Incident, Problem, Major, Service Transition and Service Level Management activities. As the IT Service Desk Manager you will work closely with other members of the Infrastructure and Operations Team and with IT community in ensuring the success of the Configuration, Release and Change Management Processes.

Due to the nature of the position, you will be required to possess a good technical understanding of SAP ERP and previous administering SAP BPC ideally, or similar OLAP reporting systems.

The successful Service Desk Manager will possess the following skills and experiences:-

*You will be able to demonstrate the technical skills required to maintain and develop such a reporting system, such as an understanding multi-dimensional database structures, integration techniques and master data management principles
*You will be an effective communicator, able to use appropriate channels to convey information.
*Previous experience of help desk processes and a line manager role would be advantageous.

Your application would hold a distinct advantage if you a qualified accountant with previous post qualification experience due to the financial nature of the solution.

To be considered please forward your updated CV and Salary expectations to

Service Desk Manager - SAP BPC

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.