Head of Supporter Experience

London (Central)
10 Jan 2018
15 Feb 2018
Contract Type
Full Time

Sense is recruiting a Head of Supporter Experience on a full time, permanent contract to our head office in King’s Cross London.

Title: Head of Supporter Experience
Reference number: 42396
Hours: 37.5 hours per week (full time)
Location: Kings Cross, London
Contract type: Permanent
Salary: £43,713 - £49,913 per annum inclusive of London allowance
Sense salary points: 50 - 56

About the role

The Head of Supporter Experience will ensure all supporters for Sense and Sense International receive an exemplary level of care and attention. You will inspire and motivate them to continue connecting and contributing to our work, making a real impact to the lives of people living with complex communication needs.

As part of our strategic review, we are transitioning from a high proportion of commissioned services to a mixed portfolio of projects and services built to offer our Fundraising Team the best possible tools to acquire and develop supporters and partners.

About you

Can you deliver excellent customer relationship management in a Fundraising context? We highly value all of our supporters and want to ensure that we provide an exemplary level of care and attention to everyone who supports our work. You will work with a dynamic team of professionals and contribute to the development of the national Supporter Engagement Strategy and the achievement of significant growth in fundraising income.

Do you have the people management skills to work with the manager to develop the Supporter care team and ensure excellent relationships with supporters? You will encourage continuous improvement through review and evaluation of existing processes and agreements, and informed knowledge of how new communication channels impact in this area

Do you have the understanding of FR regulations, GDPR compliance, and data management to work with the Database management team to develop optimal use of the existing CRM system? Can you ensure accurate reporting, development and utilisation of the department’s data policy and strategy to drive the organisation’s understanding of its supporters and their needs?

About us

Sense is a national disability charity that supports people with complex communication needs to be understood, connected and valued. Sense has a proven record of offering high quality, pioneering services.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

Closing date: Sunday 28 January 2018
Interview date: Week commencing 12th February
To start: To be discussed at interview


If you would like to find out more about this position and to apply, please click the 'Apply Now' button. You will be directed to our website where you can download the information pack and complete the application form.

We would recommend that you read the candidate guidelines and job description (available on our website) before applying. If you are a disabled candidate and require a hard copy pack or a different format for example large print, Braille or audio, further details can be found on our website.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment are subject to a number of checks including an enhanced DBS check where appropriate.

No agencies please.