IT Service Desk Analyst

Recruiter
Hudson
Location
Birmingham
Posted
10 Jan 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
*Fantastic opportunity for an IT Service Desk Analyst with an established organisation based in Birmingham
*Excellent opportunity to further or start a career in IT
*Fantastic office environment
*Friendly and professional team
*Initially a 3 month, with potential it may extend

About the IT Service Desk Analyst Role:

*Providing 1st line resolution to calls from internal and external clients and stake holders in relation to IT queries and issues
*Working to ensure SLA's are maintained and met
*Ensuring all incidents and requested are logged accurately, fixed when possible or when not escalated to appropriate level
*Provide 1st class customer service at all times

About you as the IT Service Desk Analyst:

*Posses a professional approach to dealing with customer calls
*Experience in a comparable 1st line support or customer service / contact centre based role could be beneficial
*IT literate, able to use the usual MS Office, Windows packages.
*A logical thinker able to look for solutions to problems effectively
*Capable of working in a fast paced environment

Key Search words: Service Desk Analyst, 1st line, Customer Service, Customer Support, User Support, IT.

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