Disaster Recovery Coordinator

West Malling
10 Jan 2018
15 Feb 2018
Contract Type
Full Time
Capita are looking for a Disaster Recovery Coordinator to be based in their Datacentre in West Malling!

About the role

The DR Co-ordinator will assist the DR Co-ordination Manager, using a variety of solutions, in planning and executing Disaster Recovery testing across our Datacentres and on behalf of our clients.

About Capita | Capita Enterprise Services

Enterprise Services' solutions address the 'workplace of the future' and are designed to facilitate the mobility and productivity of employees, irrespective of their location or the device they're using. Enabling smarter use of corporate and personal devices by combining the best blend of devices, security services and productivity applications we improve productivity and user satisfaction.

What you will do:

  • The effective co-ordination of the Disaster Recovery test process.

  • Ensuring that all clients are fully aware of their Disaster Recovery status.

  • Providing documentation, reports, identification of issues and information as required.

  • Liaison and co-ordination between relevant Datacentre teams, ITS Lines of Service, Service Delivery Managers, Client Directors and the client.

  • Engagement of 3rd party suppliers, where applicable.

Deliverables include, but not limited to:

  • The co-ordination and management of assigned DR tests - it is highly likely that some of these tests could be at unsociable hours or over entire weekends.

  • Ensure that clients and SDM's follow the DR Team Engagement process for the booking of tests, supply of test collateral, etc.

  • Ensuring that appropriately detailed change requests are raised and approved before each test is started.

  • Ensure that DR test planning meetings are held in a timely manner and include the relevant attendees and that they are accurately documented.

  • Provide support, assistance and guidance to anyone asking about DR related activities - this may include potential new clients.

  • Manage effective escalation of first line fault diagnosis to relevant teams and 3rd party suppliers.

  • Manage the effective escalation of test impacting issues to line management/senior management.

  • Create, amend and monitor DR documents on an ongoing basis and whether recently tested or not.

Your experience will include:

  • An understanding of DR policy and Strategy

  • A thorough knowledge and understanding of current Disaster Recovery planning methodologies, techniques.

  • A high level understanding of physical and virtual infrastructures and SAN storage.

  • A familiarity with the methods used in performing risk analysis and business impact assessment.

  • Knowing when to escalate issues to line management to ensure that a test stays on target and is ultimately successful.

  • Good project management skills - ability to plan, organise and manage technical resources to deliver a successful test following business resumption procedures.

  • MS OFFICE is the primary tool, so a good working knowledge of WORD and EXCEL.

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Listen | Create | Deliver

Follow Capita on twitter @capitacareers
Follow Capita on facebook @careersatcapita

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.