Service Delivery Generalist

Recruiter
Manpower
Location
Farringdon
Posted
10 Jan 2018
Closes
11 Feb 2018
Contract Type
Permanent
Hours
Full Time
Manpower is working in partnership with the world's leading independent, end-to-end IT services company, to provide outsourced IT solutions to a major UK public sector client. We are currently looking for a Service Delivery Generalist to join the team in London.

As part of a wider team providing rotational 24x7 support for hardware and software infrastructure solutions, you will become a multi-skilled technician with the ability to cover a wide range of tasks in the day-to-day support of a new IT system.

Due to the nature of this role all applicants must hold valid DV security clearance.

This will be an interesting and varied role, with a range of responsibilities including:
* Working within a culture of continuous improvement in line with ITIL standards
* Creating and updating processes and work instructions accordingly
* Recording incidents as 1st Line Support and where possible completing first time fixes
* Resolving incidents through 2nd/3rd Line Support using remote tools

Candidates should have experience in the following products/technologies:
* Active Directory
* Desktop Support
* Anti-virus Suites
* Server and Storage Technologies

You should be a self-starter with good interpersonal and customer liaison skills. You will have the ability to work in close co-operation with customers and staff and be flexible to changing business requirements.