Customer Care Advisor

Easy Web Recruitment
10 Jan 2018
15 Feb 2018
Contract Type
Full Time
Customer Care Advisor

Create a world without dementia

Our client is a dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Customer Care Advisor
Location: London
Contract type: Permanent
Hours: 35 per week
Salary: £23,186 actual per annum

Closing date: 5pm on 18th January 2018
Interview date: To be confirmed

About the role:

The Customer Care Engagement team is responsible for responding to the needs of customers including eventers, donors and supporters by providing excellent customer care and helping deliver the best possible experience. With over 60,000 calls last year, it is a busy environment requiring you to have the confidence to deal with a series of complex enquiries over the phone, by e-mail and in writing as well as inspiring supporters to help defeat dementia through fundraising.

The team works closely with all departments within fundraising as well as other directorates, giving them a key insight into how the charity works. The successful candidate will adopt a key role within the department to respond to enquiries with outstanding customer service.

About you:

This is a great opportunity for anyone who is passionate and committed to providing exceptional customer service. To succeed you will possess good organisational skills as well as an excellent phone manner and strong written communication skills. You will be a self-motivator, willing to go the extra mile - with a strong commitment to working closely with both colleagues within the Customer Care team and the other departments within the organisation. Good IT skills are also essential to the success of this role.

Our client is committed to equal opportunities.

You may have experience of the following: Customer Care Advisor, Customer Service Advisor, Customer Engagement, Fundraising, Charity, Not for Profit, Third Sector, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.