Adviser Support Team Member

AJ Bell
United Kingdom
10 Jan 2018
15 Feb 2018
Contract Type
Full Time

AJ Bell is amongst the U.K's largest providers of affordable online investment platforms and stockbroker services. Due to continued excellence we are seeking to expand our Advisor Support department based at our brand-new Salford Quays office.
We pride ourselves on our ability to support our every expanding network of customers. As a front-line team member operating within the Advisor Support Team you be equipped to handle a high volume of calls and e-mails; responding to customers in a professional and timely manner, delivering the exceptional service our customers expect.

About the role

- Responsible for answering all incoming calls and assisting customers as required
- Dealing with complex queries and seeking advice where necessary
- Prioritising and handling incoming emails in an efficient manner
- Adhering to strict internal policies
- General administrative duties

About you

- Prior experience within a telephone based customer service role
- Ability to handle a variety of queries in an efficient and professional manner
- Excellent communication skills
- Understanding of financial administration
- Attention to detail

What we offer

Alongside career growth, training and an excellent working environment we offer the following;
- 22 days holiday
- Job allowance, £2,400 annually
- 3% matched pension
- 3 x salary death in service scheme
- Reduced cost PMI
- Free gym
- Free bar once a month
- Study support

About us;

Offering award winning products, with assets under administration exceeding £36 billion and more than 152,400 clients now is the time to join our team.
AJ Bell started in 1995 and now hosts over 650 employees across 3 sites within the U.K. As we remain one of the fastest-growing businesses in our sector we have recently opened a state of the art office based within Salford Quays to match our growing ambition.
At AJ Bell we operate under a set of clear principles and values that define everything about us - from our selection criteria and interview process, to the outstanding customer service we provide. If you want to work for a company that focuses on developing good people and will support you in every step of your career, AJ Bell is for you