Client Service Manager - Aon Global Chelmsford, UK

Recruiter
AON
Location
Nine Ashes
Posted
10 Jan 2018
Closes
15 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Responsibilities

Client Service Advisor/ Manager – Aon Global (Chelmsford, UK)

Aon Global is currently recruiting an experienced Client Service Manager to join our Global team in Chelmsford. The Client Service Advisor/ Manager will be primarily responsible for delivering high quality and efficient service to clients. Additionally, the role will include line management for a team of Client Service Advisors.

About Aon



Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.



Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

About the Role

As a Client Service Manager some of your key responsibilities will involve, both at a personal and team level:

Efficient delivery of all client facing transactional service activities

Pro-actively assisting in the day to day running of Client’s risk and insurance programmes

Ensuring that the output from outsourced activities achieves the required quality levels in accordance with agreements with clients

Preparation of renewal submission where appropriate

Compliant issuance of renewal report, policy documentation and all other client documentation required by the Client Manager, where appropriate

Delivering the co-ordination of global service, where appropriate, as directed by the Client Manager

Contributing pro-actively to client satisfaction, retention and profitability as determined by the Client Manager

Adherence to business processes, systems and procedures (including usage of e.g. applicable client service model, Salesforce.com, applicable trading platforms and application of Aon insurer security policies where relevant)

Being aware of regulatory requirements and comply with them

Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company

Allocation of team resources

Performance management and development of direct reports including regular reviews

About you

As a Client Service Manager your skills and qualifications will ideally include:

Ability to positively engage clients

Ability to work efficiently within a structured process

Relevant technical commercial insurance knowledge

Demonstrate good communication, decision making and problem solving skills

Ability to motivate colleagues and strong team management skills

Ability to co-ordinate activities within a cross-functional team

Ability to use insurance industry IT systems to efficiently deliver client service

Ability to appropriately engage with relevant outsourced parties

Compliance with regulatory and business procedures

ACII or equivalent, preferred

Polite, professional and a clear communicator

Lotus Notes, MS Office, Internet

Salary and Benefits

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.



Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.