Electrical Remedial & Technical Supervisor, Chelmsford

Recruiter
Personnel Plus Recruitment
Location
Nine Ashes
Posted
10 Jan 2018
Closes
11 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Salary - DOE - Circa £30,000 per annum

Hours - 8.30am - 5.00pm Monday - Thursday and 8.30am - 3.45pm Fridays

Reporting to Operations Manager

Job Purpose:

Responsible for managing customer complaints and providing technical support to the internal customer service team.

Requirements:

Essential -

  • Electrical Engineering background within Lighting, knowledge of current installation standards and site procedures and practices.
  • Commercially astute with excellent customer service after sales experience.
  • Ability to administer a busy workload, prioritise effectively and adhering to tight deadlines.
  • Good trouble shooting and problem-solving skills with an ability to communicate with tact and diplomacy when coping with difficult situations.
  • Capability to work to own initiative and within a team to achieve challenging targets
  • Excellent attention to detail.
  • Good written and verbal communication skills, with the ability to liaise effectively at all levels.
  • Taking ownership and responsibility for own workload.

Desirable -

  • Experience of SAP.
  • Ability to be able to commission lighting controls.
  • Able to travel within UK and to HQ in Germany and flexible to work away from office when necessary.

Duties:

  • Support the internal sales team with both after sales and technical queries
  • Resolving technical queries within internal sales department.
  • Managing, processing and solving customer complaints, including customer site visits where required
  • Managing external subcontractors.
  • Introduce and maintain company policies.
  • Implementation of reporting and procedural improvements.
  • Review complaints and identify trends.
  • Implement corrective action including staff training.
  • Maintain a close working relationship with parent company including occasional visits.
  • Managing costs and re-charging suppliers or parent company where appropriate.
  • Managing remedial returns, testing where necessary and organising return of failed parts to applicable manufacturer.