Client Services Assistant

Nelson Scott
10 Jan 2018
15 Feb 2018
Contract Type
Full Time

Job Purpose:

Provide administration support to the Client Delivery team. Responsible for client hospitality (where applicable), and to provide first class client service via the effective handling of all internal and external telephone calls and of visitors to our offices.

Key Responsibilities:

Answer all internal and external telephone calls, using the main switchboard, in an efficient and courteous manner.

 Meet and greet clients and external visitors, offer beverages and newspapers.

 Arrange any catering requirements for meetings and seminars.

Maintain all front of house and client facing areas ensuring meeting rooms are presentable immediately before and after meetings in accordance with Front of House standards.

 Manage meeting room diary.

 Occasional assistance with out of hours events in the office.

Support the office with administrative duties.

 Responsible for production of all client meeting packs.

 Responsible for binding reports as requested from Paraplanning.

 Responsible for managing all postal, courier and delivery requirements including the franking and sorting of post and DX deliveries.

 Support the Facilities team by assisting with ad hoc duties as requested and dealing with local minor service contract providers.

This role requires candidates to be immaculately presented, to have excellent customer service skills and to work to very high standards within their remit.

Skills and Qualifications:

 Excellent standard of education with a desire to further development and to undertake relevant examinations.

 Proficient IT skills in core Microsoft Office systems.

 Organisation and prioritisation skills.

 Excellent verbal and written communication skills with an eye for detail.

 Professional telephone manner.