HR & Payroll Systems Support Analyst

Sheffield Accountancy
10 Jan 2018
15 Feb 2018
Contract Type
Full Time
Reed Sheffield are recruiting for a HR & Payroll System Support Analyst to join a large blue chip organisation in Sheffield.

Competitive Salary of £25,000 - £30,000 + Benefits

Main Duties:
You will provide a technical customer support service to the Service Desk, other members of the IT team and third parties. Payroll / HR systems experience is essential, ideally within operations or administration.

About the role:
Working closely with the technical lead you provide the swift investigation and resolution of iTrent Payroll system Incidents and the creation of bespoke solutions as part of the HRS Systems Support team. The purpose of the role is to minimise the impact of incidents reported by clients; supported applications and to ensure as swift a resolution as possible to those Incidents.

• Incident Management - Analysing and resolving Incidents raised by customers using supported software, ensuring that service level targets are met.
• Problem Management - To diagnose the root cause of Incidents, to notify the development team of the root cause and to communicate timescales of any emergency fixes with customers.

Your experience will include:
• Previously HR/Payroll systems experience is essential
• Ability to resolve incidents, service requests and change requests within the Service Level Agreement
• Strong problem solving skills
• Good level of Microsoft /Excel skills
• Ability to prioritise and manage work in a customer focused environment, working to stringent SLA
• Adhering to IT change management / governance principles
• Ability to work with others as part of a team
• Excellent communication skills particularly with customer representatives in writing and verbally.
• Ability to both shape, enhance and follow standard procedures
Desired Skills
• Experience of working with the MHR iTrent HR & Payroll
• Advanced level of Microsoft Excel
• Business Object Report writing

Reed Specialist Recruitment Limited is an employment agency and employment business